Together on the journey called dementia

212 000 8711
Information and support line for people living with dementia and their caregivers, healthcare professionals and the public.

Thallo and the Hellenic Initiative Against Alzheimer’s Disease ( are increasing their social impact through a new information and support phone service for people living with dementia and their caregivers, providing a series of tools that further enhance the quality of caregiving through reliable information. The HIAAD, which has been actively and openly operating since 2019, comprises distinguished scientists in many fields of expertise in Greece and abroad –clinicians, researchers, teachers, legal professionals, businessmen– who share the vision of improving the current situation in Greece.

The Information and Support Helpline is the outcome of the coordinated efforts made by the seveneleven and the HIAAD, reflecting the way the American Alzheimer’s Association’s practices were implemented in Greek reality. Its main mission is to provide integrated care to patients with memory disorders and to their families, following internationally recognized guidelines.

The goals

In a secure environment of extroversion and free expression we aim at conveying our belief that knowledge reduces stress and fear. Our wishes and goals are the following:

  • Preventing social exclusion experienced by the elderly
  • Building the confidence of people living with dementia and of their caregivers
  • Supporting health professionals in their difficult work
  • Informing the public so as to feel safe in sharing their experience
  • Gradually eliminating the stigma associated with dementia

Services provided:

The thallo group consists of trained psychologists and specialists in dementia issues. It provides free of charge information and support on a series of topics such as:

  • Counseling on high quality caregiving
  • Tools for reducing caregiver stress
  • General advice on legal issues and available options
  • Information on benefits and allowances
  • Advice on how to choose carehomes and caregivers
  • Understanding dementia and its symptoms
  • Behavioral management and safety issues
  • Communication with people living with dementia
  • Information on local services
  • Recommending everyday activities and options for improving health and social life
  • Emotional and psychological support for people living with dementia and their caregivers

Who can call us

This helpline is for:

  • People living with dementia
  • People living with Mild Cognitive Impairment
  • Family, friends and caregivers of people living with dementia
  • Health professionals working with the elderly and people with dementia
  • The wider public that wishes to be informed
  • People over 65 who feel lonely or/and the need to talk

Opening hours

Our helpline is open all year round, Monday to Friday 09:00 – 16:00 and Saturday 10:00 – 15:00. The rest of the days and hours you can leave your message and we will get back to you within 24 hours. Note that if you have disabled the Caller ID option on your telephone we will not be able to do so.

Contact information

Call us on 212 000 8711.

Send us a message at

Ask for a video call.

The Information and Support Helpline is the fruit of the collaboration between seveneleven and the Hellenic Initiative Against Alzheimer’s Disease and is implemented thanks to a grant by the TIMA Charitable Foundation.

Useful information

We do not carry out a diagnosis. If you or a care recipient of yours presents memory problems please consult your doctor.

We inform you that the calls are recorded for reasons of security, evaluation and improvement of the service and staff training. Our company is fully compliant with the provisions of national and European legislation on personal data protection, including Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data ("General Data Protection Regulation").

 Calls are considered as local and are usually included in the call packages of all providers in Greece free of charge. For more information please contact your provider.

Further information on thāllo and the Hellenic Initiative Against Alzheimer’s disease is available on the following websites: and

HIAAD logo
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